According to today’s emerging market competitiveness and overall orientation towards meeting and recognizing the needs of customers, businesses and organizations have been forced to invest much more effort into improving their business processes in order to achieve the highest level of customer satisfaction with their products and services. Quality management systems can help companies improve their processes, facilitating their delivery of the highest-quality product or service that ultimately satisfies the customer's needs and desires. Such a system, implemented in core and supporting business processes, can help a company utilize its own resources more efficiently in order to become more successful. Overall business performance determines the future of the organization, specifically in terms of whether the company will develop, stagnate or gradually withdraw from the market. The primary goal of this paper is to examine the impact of quality management systems in attaining better financial performance, as shown through an example of a selected company. By comparing financial performance indicators, the author will analyze the period before and after the implementation of a quality management system in an attempt to empirically establish this interconnectivity. Furthermore, a survey will be performed among the employees of the Quality Control Department, in order to perceive the company’s performance indicators according to the subjective measures. The intention of applying two different empirical approaches is to show the eventual matching of the results, which will help the author of this paper present a conclusion and answer the set research question.